Return & Refund Policy
Effective Date: July 9, 2026
Designed to Thrive Creative, LLC (”Company,” “we,” “our,” or “us”) wants you to be delighted with your purchase. Because we offer a combination of digital products, memberships, and physical goods, our return and refund policies vary depending on the type of product purchased.
Digital Products
Due to the immediate nature of digital delivery, all sales of digital products are final unless otherwise required by applicable law.
Digital products include, but are not limited to:
Printable downloads
PDFs
Digital guides
Templates
Badge files
Digital kits
Other downloadable resources
If you experience difficulty accessing a purchased digital product, please contact us at hello@dmicheleperry.com. We will make reasonable efforts to help you access your purchase or provide a replacement download where appropriate.
Memberships & Subscriptions
Paid memberships and subscriptions are billed on a recurring basis unless canceled.
You may cancel your subscription at any time. Cancellation will stop future billing but will not automatically generate a refund for payments already processed. Access to member benefits will generally continue through the remainder of the current billing period.
Subscriptions processed through third-party platforms, including Substack, may also be subject to those platforms’ billing and payment policies.
Physical Products
If we sell physical merchandise directly through our website, eligible items may be returned within 30 days of delivery provided they:
are unused and in their original condition;
are returned in their original packaging when reasonably possible; and
are accompanied by proof of purchase.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.
Refunds will be issued to the original payment method after the returned item has been received and inspected.
Original shipping charges are non-refundable unless required by law or the return results from our error.
Print-on-Demand Products
Some products may be produced and shipped by a third-party print-on-demand fulfillment partner.
Because these items are made specifically for each order, we generally cannot accept returns or exchanges due to:
ordering the wrong size;
selecting the wrong color;
changing your mind; or
buyer error.
If your print-on-demand item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 14 days of delivery. Include your order number and photographs of the issue so we can work with our fulfillment partner to provide an appropriate replacement or refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and no later than 14 days after delivery.
Please include:
your order number;
a description of the issue; and
clear photographs of the product and packaging when applicable.
We will work with you to resolve the issue through a replacement, refund, or other appropriate remedy.
Duplicate Orders
If you accidentally purchase the same digital product more than once, please contact us within 14 days of purchase. Verified duplicate purchases may be refunded.
Chargebacks
Chargebacks
If you believe you have been charged in error, please contact us at hello@dmicheleperry.com before initiating a chargeback with your bank or credit card provider. Most billing concerns can be resolved quickly through direct communication.
If a chargeback is initiated, we reserve the right to suspend access to any associated digital products, memberships, subscriptions, or services while the dispute is pending.
Where we believe a chargeback has been filed in error or is fraudulent, we may provide the payment processor or financial institution with relevant records, including purchase confirmations, account activity, download history, subscription status, communications, and other information reasonably necessary to dispute the chargeback.
We also reserve the right to refuse future purchases or subscriptions from customers who repeatedly initiate chargebacks that are determined to be unfounded or abusive, to the extent permitted by applicable law.Policy Exceptions
We reserve the right to issue refunds, replacements, store credit, or other resolutions at our sole discretion when circumstances warrant or when required by applicable law.
Any exception made in one instance does not create an obligation to make similar exceptions in the future.
Contact Us
If you have questions about this Return & Refund Policy, please contact:
Designed to Thrive Creative, LLC
Email: hello@dmicheleperry.com